Home/Website rescue
Website rescue

Stuck with a website nobody will fix?

Agency stopped replying? Can’t get into your own site? Paying a monthly fee for changes that never happen? I take over existing websites, get your access and ownership sorted, and put you back in control.

from£450
See it working

Back in control, usually within days.

Most rescues start with the same conversation: you own the business, but somehow not the website.

yoursite.co.uk
#4821In progress
Printer offline — 3rd floor
Assigned to you · SLA 2h
Email sent to user
SMS confirmation sent
Sound familiar?

Everything you need, nothing you don't.

Nobody replies any more

The agency that built it has moved on, gone quiet, or you are twelfth in a support queue. Simple changes take weeks, if they happen at all.

You cannot edit your own site

Every small change — a price, a phone number, opening hours — means raising a ticket and waiting. You are locked out of your own business.

You are not sure who owns what

The domain is registered to someone else. The hosting is on their account. Nobody has ever sent you the files. This is more common than it should be.

You are paying for very little

A monthly fee that once covered updates now covers nothing you can point at, and cancelling feels risky because you might lose the site.

It was built and then abandoned

It looked fine at launch. Two years on it is slow, it breaks on a phone, and nothing has been updated since.

You have outgrown the platform

A template site did the job at first, but you now need booking, logins or payments it was never built to handle.

How it works

Simple, and no surprises.

Free assessment

Send me your site. I will tell you honestly what state it is in, who appears to control what, and whether it is worth rescuing or rebuilding.

Sort out ownership

I help you recover the domain, hosting and files, and get everything registered in your name. This is usually the part people dread and it is usually straightforward.

Fix or rebuild

Sometimes it is a tidy-up. Sometimes a rebuild costs less than fighting a bad build. You get a fixed quote either way, and my honest recommendation.

You stay in control

Everything ends up in your name. Stay with me for support if you want to, or take it elsewhere — either way you are never locked in again.

Questions, answered

Website rescue, explained.

My web designer has stopped responding. What can I do?
Start by finding out what you actually control. Your domain registrar and hosting account are the two things that matter most — if either is in your name, you have options. Send me the site and I will tell you what I can see from the outside, free, before you commit to anything.
Who owns my website — me or the agency that built it?
It depends entirely on what you signed. Some contracts assign ownership on final payment; others let the agency retain the code and license it to you. Check your agreement for the words “intellectual property” or “ownership”. If the domain is registered in their name rather than yours, that is the first thing to fix.
Can you take over a website someone else built?
Yes, and I do it regularly. I will need access to the hosting and domain, or help getting it. If the existing build is sound I will work with it. If it would cost you more to maintain than to replace, I will tell you that plainly rather than quietly charging you to prop it up.
Is it cheaper to fix my current site or start again?
Genuinely depends. A well-built site with a few problems is worth fixing. A slow, hard-to-edit build often costs more to patch than to rebuild properly. I will look before quoting and give you the honest answer, including when that answer is “keep what you have”.
Will I lose my Google rankings if I rebuild?
Not if it is done properly. Keeping your URLs, redirecting anything that changes, and preserving your content protects what you have built. Rankings usually improve after a rebuild, because speed and mobile experience are ranking factors and old sites tend to be weak on both.
What if I am still under contract?
Read the notice period and check who holds the domain. I am not a solicitor and will not pretend otherwise, but I can tell you what is technically involved in moving and help you plan the timing so nothing goes down.
Let's talk

Ready to make it real?

Tell me what you're after and I'll send a free, fixed quote within 24 hours.

Bring your idea to life