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Care plans

Someone looking after it. Namely, me.

A website isn't finished at launch — it needs hosting, updates, backups and the odd change. A care plan means that's handled by the person who built it, for a predictable monthly price. No lock-in, and everything stays in your name.

from£39per month

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Why bother

What actually goes wrong.

Sites rarely fail loudly. They drift — a form stops sending, a certificate lapses, a page slows down — and nobody notices until it's cost you something.

Forms stop sending

The single most common one. Enquiries quietly stop arriving and you assume business is slow. I check yours every month.

Backups nobody tested

Plenty of hosts take backups. Far fewer have ever restored one. Mine are restore-tested, because an untested backup isn't a backup.

Certificates lapse

An expired SSL certificate puts a browser warning in front of every visitor. It's a five-minute fix that costs you a fortnight of traffic if nobody's watching.

Speed creeps up

Pages get heavier as content is added. Google notices, and so do people on a phone with one bar of signal.

Small changes never happen

New prices, new staff, updated opening hours. Not hard — but they sit on a list for eight months when there's nobody to send them to.

Security drifts

Dependencies age and known vulnerabilities pile up. Patching is dull, routine and much cheaper than the alternative.

The plans

Three plans. Pick the one that fits.

Every plan includes hosting, so you're not paying me on top of a hosting bill somewhere else. Included time is real development time — not a ticket queue.

Essentials

For starter and brochure sites that need to stay up, stay fast and stay safe.

£39per month

Managed hosting, SSL and domain renewal handled
Daily off-site backups, restore-tested
Uptime monitoring — I know before you do
Security patching and dependency updates
30 minutes of changes a month
Email support, replies within 2 working days

Choose Essentials

Growth

For business and booking sites that earn their keep and change regularly.

£89per month

Everything in Essentials
2 hours of changes a month — pages, copy, images, offers
Speed and Core Web Vitals monitoring, fixed when they slip
Form, booking and integration checks every month
A one-page monthly report: uptime, speed, traffic, what I did
Replies within 1 working day
Priority in my build queue for anything larger

Choose Growth

Partner

For sites central to the business, where downtime or a stale site costs real money.

£179per month

Everything in Growth
5 hours of changes and improvements a month
Staging site — changes reviewed before they go live
Same-day response on anything broken, weekdays
Quarterly analytics and conversion review
A quarterly call: what's working, what to build next
Named contact — me, direct, no ticket queue

Choose Partner

For web apps

App Care

Member areas, logins and Stripe payments need more than a website does — a failed webhook is lost revenue, not a cosmetic problem. Priced per app, because a five-user internal tool and a two-thousand-member platform aren't the same job.

£249from, per month

Everything in Partner, applied to the app
Stripe, webhook and payment-flow monitoring
Database backups with tested restores
A staging environment as standard
Error tracking with proactive fixes
8 hours of development a month

Ask about App Care

Not sure which fits? Tell me about your site and I'll recommend one — including telling you if you don't need a plan at all.

Hourly work

Not on a plan? That's fine too.

You're never obliged to be on a plan. But work for plan clients is quicker for me — I already know the site, I already have access, and there's no cold start. That saving gets passed on.

No plan

£95/ hour

One-off fixes and updates, minimum one hour, always quoted before I start. Fair for the work — it just includes the time it takes to get back up to speed on a site I'm not looking after.

On a care plan

£65/ hour

A third less, billed in 15-minute blocks, and only once your included time is used. For most people this is the point at which a plan has already paid for itself.

Bigger pieces of work — new features, extra pages, a redesign — are quoted as fixed-price projects rather than billed by the hour, so you know the number before it starts.

The small print, in plain English

How it works.

Unused time rolls over

Essentials and Growth roll into the next month. Partner builds up to twice the allowance — not forever, because a year of banked hours is a redesign.

Pay yearly, get two months

Pay for ten months up front and get twelve. Same plan, same everything.

Cancel with 30 days' notice

No minimum term, no exit fee. Your site, domain and code are already yours, so leaving is telling me — not negotiating with me.

Nothing is a surprise

Anything beyond your allowance gets quoted before I start. You will never get an invoice you weren't expecting.

Questions, answered

Care plans, explained.

Do I have to be on a plan?

No. Every site I build is yours, hosted wherever you like, and you are never locked into me to maintain it. A plan exists because most people would rather someone else handled it — not because your site stops working without one.

What happens if I need more time than my plan includes?

Anything beyond your included time is £65 an hour, billed in 15-minute blocks, and I tell you before I start rather than after. Without a plan the same work is £95 an hour with a one-hour minimum, so the plan usually pays for itself the first time you need something.

Does unused time roll over?

Yes. On Essentials and Growth your unused time rolls into the following month. On Partner it builds up to twice your monthly allowance. It does not accumulate indefinitely, because a year of banked hours is a redesign rather than maintenance.

Can I cancel?

Any time, with 30 days' notice. There is no minimum term and no exit fee. Your site, domain and code are already in your name, so leaving means telling me — not negotiating with me.

Is hosting really included?

Yes, on every plan — fast managed hosting, your SSL certificate and domain renewal, all handled. You are not paying me a fee on top of a hosting bill you also pay someone else.

What is not included?

New features, redesigns and anything larger than your monthly allowance. Those get a fixed quote before any work starts. You will never get a surprise invoice from me.

How much does website maintenance cost in the UK?

Most UK small business plans sit between £25 and £200 a month. Around £25 to £50 buys security updates and backups only. £50 to £100 usually adds a monthly allowance for content changes. Above £100 you should expect priority response, reporting and a staging site. Custom web apps and busy ecommerce sites run higher, commonly £300 or more. Be wary of a plan that costs real money but can't tell you what it did last month.

What is a fair hourly rate for website support in the UK?

Ad-hoc website support in the UK typically runs £50 to £150 an hour, with reactive work commonly starting around £75. Established freelance developers sit around £45 to £80 an hour, and senior specialists £80 to £130. My rate is £95 an hour ad-hoc, or £65 an hour if you are on a care plan.

Can you take over a site you didn't build?

Usually, yes. I'll look at what you have first and tell you honestly whether it's sound enough to maintain — and if propping it up would cost you more than replacing it, I'll say so rather than quietly billing you monthly. That's website rescue, and it's a regular part of my work.

Also available

Need something else?

Starter sites Web design Booking systems Membership sites Web apps Website rescue AI project rescue

Let's talk

Want it looked after?

Tell me about your site and I'll recommend a plan — or tell you honestly that you don't need one.

Talk about a plan